Active Listening: Improve Conversations and Deepen Relationships (Overcoming Stalls and Objections by Asking the Right Questions at the Right Time)

You already understand the importance of quality communication. But good communication is built not on speaking but on listening. When we learn to actively listen—to listen well—this ability resonates through all our relationships and interactions. Research has found that by listening actively, you will obtain more information, increase others' trust in you, reduce conflict, and better understand the message being delivered.This book will teach you how to:•Focus your attention•Listen with purpose and empathy•Train your attention while listening•Be empathetic and show that you're listening•Facilitate meaningful communication•Provide accurate feedback by reflecting•Encourage participation of others•Acknowledge and understand the feelings of others•Grasp the motives of what has been saidBy applying the principles in this book, you’ll watch your interactions go from nice and predictable to exciting and endlessly stimulating.You’ll see how a few simple shifts can create a strong connection in conversations, and overtime establish rewarding relationships.